Returns

Terms and Conditions for Returns and Exchanges

If you are not satisfied with an item and wish to exchange or return it, you must inform the administration at www.greitasvokas.lt.

You can do this by:

via a private message on the Facebook profile (@greitasvokas);

by email to info@greitasvokas.lt

You must also write a free-form request, stating the reason for returning or exchanging the item. Please explain why you are returning or exchanging the item, and describe any defects if the item is faulty. In the request, you must also provide your first name, surname, contact telephone number, email address, exact residential address, personal bank account number (if a refund is to be issued) and the order number. The request must be signed and sent by email to pagalba@greitasvokas.lt. If, when exchanging the item, there are no other items suitable for you at that time, you may opt for a refund.

You may return or exchange faulty goods within 14 (fourteen) calendar days of receipt.

You can:

exchange for a different size or model (if exchanging for a more expensive model, the customer pays the difference);

to get a refund for the item.

Items to be exchanged or returned must meet the following requirements:

The item must be unused and undamaged. It must not have lost its value or its marketable appearance;

The item must have all its labels, stickers or protective films, if these were present when the item was delivered;

The goods must be packed in suitable packaging to ensure they are protected during transport.

You must send returned goods to the address: Nemajūnų g. 19, LT-52459, Kaunas, or via LP or Omniva parcel lockers if this is more convenient, stating the recipient’s contact details: MB Duok penkis, +37069741234, info@greitasvokas.lt; postbox address: Kaunas, Rimi, V. Krėvės pr. 43. The parcel must bear the order number, or this information must be provided via Facebook Messenger or email, along with the tracking number. Goods may also be delivered by the buyer themselves, or sent via registered courier, in which case the tracking number must be provided so that both the buyer and the seller can track the parcel’s location. The buyer is responsible for paying the delivery costs.

Within a maximum of 30 (thirty) calendar days of receiving the goods, we will refund the amount paid for the goods to the bank account you have specified. Postage costs are non-refundable.

If you have any questions, please fill in the contact form.

Krepšelis

Returns

Terms and Conditions for Returns and Exchanges

Krepšelis